Credit Terms
Last updated: March 18, 2026
1. Credit Purchases
Credits are purchased in US dollars and added to your organization's balance. An active subscription is required to purchase and use credits. If your subscription lapses or is canceled, any remaining purchased credits are forfeited. Credits are non-transferable between organizations and have no cash value outside the platform.
2. Subscription Credits
Subscription plans include a monthly credit allocation. These credits are granted at the start of each calendar month, regardless of whether you are on a monthly or annual billing cycle. Subscription credits expire at the end of the month in which they are granted and do not roll over. Unused subscription credits are forfeited when they expire.
3. Credit Usage and Holds
Credits are automatically applied to assessment costs incurred by your organization. Credits are consumed on a first-to-expire, first-used basis. When an assessment begins, a credit hold is placed against your balance to reserve funds for the duration of the assessment. Held credits are not available for other assessments until the hold is released or the assessment completes. Credits are consumed for the assessment itself, regardless of the number or severity of findings produced. An assessment that returns no findings still incurs a credit charge.
4. Expiration
Purchased credits expire 1 year from the date of purchase, or immediately if your subscription lapses or is canceled, whichever comes first. Subscription credits expire at the end of the month in which they are granted. Expired credits are forfeited and cannot be recovered or refunded.
5. Refunds
Subscription credits and credit purchases are non-refundable.
6. Account Termination
If your account or organization is deleted, any remaining credit balance is forfeited. We are not obligated to refund unused credits upon account closure, except as required by law.
7. Disputes
If you believe a credit charge is incorrect, please contact us through the support form in the Service. We will investigate and make reasonable efforts to resolve the issue. However, as an experimental platform, the Service may contain bugs that affect credit usage. While we will do our best to make things right, we cannot guarantee resolution of every dispute.
8. Taxes
Applicable taxes are calculated at the time of purchase based on your billing address and added to the total charge. Tax amounts shown before purchase are estimates and may vary.
9. Changes to Terms
We reserve the right to modify these credit terms at any time. Changes will not affect credits already purchased under prior terms.